Last Updated: March 3, 2026
Your Privacy Matters: VetSmart respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Account Information
- Email address
- Password (encrypted)
- Name
- Profile preferences
Pet Health Information (Optional)
- Pet health concerns and questions
- Species, breed, and health profile details
- Conversation history with AI
- Diagnostic results and health metrics
- Medication and treatment records
Usage Data
- Device information
- IP address
- Pages visited
- Features used
- Time spent on platform
2. How We Use Your Information
We use your information to:
- Provide the Service: Power AI responses, track pet health progress, personalize recommendations
- Improve the Service: Analyze usage patterns, fix bugs, develop new features
- Communicate: Send service updates, respond to inquiries, provide support
- Ensure Security: Detect fraud, prevent abuse, maintain platform integrity
3. How We Protect Your Data
Security Measures
- Encryption: All data encrypted in transit (TLS) and at rest (AES-256)
- Access Controls: Limited employee access, role-based permissions
- Secure Infrastructure: HIPAA-compliant hosting and practices for health data
- Regular Audits: Security audits and vulnerability testing
We NEVER sell your personal or pet health information. Your data is yours, period.
4. Who We Share Data With
We only share data with:
Service Providers
- Anthropic: AI conversation processing (Claude API)
- Cloud Hosting: Secure data storage (Render)
- Payment Processing: Stripe (payment information only)
- Analytics: Anonymized usage data for improvements
We do NOT:
- Sell your data to third parties
- Share your pet's health information for marketing
- Use your data for advertising outside our service
5. Veterinarian Access
If you use our vet-client linking features:
- Owner Control: You explicitly grant access — veterinarians only see what you authorize
- Limited Scope: Vet access is limited to pet health records you share
- Revocable: You can revoke vet access at any time through your account settings
- Audit Trail: All access to your records is logged for your review
6. Your Privacy Rights
You have the right to:
- Access Your Data: Request a copy of all data we have about you and your pets
- Correct Your Data: Update or correct inaccurate information
- Delete Your Data: Request deletion of your account and all associated data
- Export Your Data: Download your pet health information in portable format
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact: vetsmart@yahoo.com
7. Data Retention
- Active Accounts: Data retained while account is active
- Inactive Accounts: Data deleted after 12 months of inactivity (with warning)
- Deleted Accounts: 30-day grace period, then permanent deletion
- Legal Requirements: Some data retained longer for legal compliance
8. Cookies & Tracking
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze usage patterns
- Improve user experience
You can control cookies through your browser settings.
9. Contact Us
Questions about this Privacy Policy?
Email: vetsmart@yahoo.com
Your Trust is Essential: We take your privacy seriously. If you have any concerns about how we handle your or your pet's data, please reach out. We're here to help.
